FAQs

What currency are the prices do I see in the site?
All prices are in USD.

I just placed an order, when will it ship?

Same day shipping when order is placed by 12pm EST Monday-Friday.  After 12pm EST orders ship next day. 

All orders are subject to fraud risk analysis. 

**In order to avoid any delays in shipping please provide matching shipping & billing addresses.



I have entered an incorrect address what do I do now?
If you have misspelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at info@hairidentityq.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.


I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your home beautiful! Please send us an email to info@hairidentityq.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.